Tandberg RDX & LTO Support and Downloads
Technical support, software, datasheets, compatibility notes and part numbers for Tandberg RDX QuikStor, RDX media, RDX QuikStation and LTO media.
Contact technical support
Send your question through the contact form. Please include the product name, the part number (see the table below), your operating system or backup software and a short description of the problem. For QuikStation systems, also include the current firmware version shown in the web management console.
Want to buy or reorder? Use Buy Online or check an existing order under Order Query.
Downloads
- RDX Manager for Windows (ZIP, 36 MB; contains RDXManagerInstaller_0.1.0.30.exe)
- RDX QuikStation product manual (PDF, 6.2 MB)
- RDX QuikStor datasheet (PDF)
- RDX media (HDD and SSD) datasheet (PDF)
- RDX QuikStation 4 and 8 datasheet (PDF)
- LTO tape drive specifications, LTO-5 to LTO-8 (PDF)
QuikStation firmware updates are not published on this site. Contact support with your model and current firmware version and we will send the right update and procedure.
RDX compatibility
- Media and drives: RDX media and drive generations are forward and backward compatible, so every RDX cartridge works in every RDX drive and in RDX QuikStation bays.
- Capacities: RDX HDD 500GB, 1TB, 2TB, 4TB and 5TB; RDX SSD 500GB, 1TB, 2TB, 4TB and 8TB.
- File systems: NTFS, FAT32, exFAT, ext4 and Mac OS Extended (HFS Plus).
- Interfaces: internal drives with SATA III (up to 330 MB/s) or USB 3.0, external drive with USB 3.0 (USB powered, up to 260 MB/s); transfer rates depend on the media.
- Windows Backup: Fixed Disk Mode for the Windows Backup utility is available on all USB 3.0 versions. Apple Time Machine is supported.
- Encryption: FIPS 140-2 validated hardware encryption on SATA III systems; software encryption is supported on all QuikStor systems.
- RDX QuikStation: iSCSI network attachment for physical and virtual environments such as VMware and Hyper-V. The browser-based management console is available in English, French, German, Italian, Spanish, Chinese and Japanese.
Warranty
- RDX QuikStor drives: 3-year warranty with Advanced Replacement Service.
- Tandberg LTO media: limited lifetime warranty.
Part numbers
Use these part numbers when you contact support or order through Buy Online.
| Part number | Description |
|---|---|
| RDX drives | |
| 8782-RDX | RDX external drive, USB3+ |
| 8785-RDX | RDX internal drive, USB 3.0, 3.5" bezel |
| 8636-RDX | RDX internal drive, USB 3.0, 5.25" bezel |
| 8812-RDX | RDX internal drive, SATA III, 3.5" bezel |
| 8813-RDX | RDX internal drive, SATA III, 5.25" bezel |
| 8864-RDX | RDX external drive kit with 1TB HDD, USB3+ |
| 8865-RDX | RDX external drive kit with 2TB HDD, USB3+ |
| 8882-RDX | RDX external drive kit with 5TB HDD, USB3+ |
| RDX HDD media | |
| 8586-RDX | RDX HDD 1TB cartridge |
| 8731-RDX | RDX HDD 2TB cartridge |
| 8824-RDX | RDX HDD 4TB cartridge |
| 8862-RDX | RDX HDD 5TB cartridge |
| RDX SSD media | |
| 8877-RDX | RDX SSD 1TB cartridge |
| 8878-RDX | RDX SSD 2TB cartridge |
| 8886-RDX | RDX SSD 4TB cartridge |
| 8887-RDX | RDX SSD 8TB cartridge |
| RDX QuikStation | |
| 8920-RDX | RDX QuikStation 4, 4 bays, 4 x 1GbE, 1U rackmount |
| 8922-RDX | RDX QuikStation 4, 4 bays, 4 x 1GbE, desktop |
| 8945-RDX | RDX QuikStation 8, 8 bays, 2 x 10GbE, 2U rackmount |
Product details: RDX QuikStor · RDX Media · RDX QuikStation · LTO Media